Whether you're experiencing disconnects or something else, in most cases these issues are related to weak/unstable connection, so first of all, please check the general troubleshooting tips to help improve your experience:

• Restart your device and Wi-Fi router if you're connected to Wi-Fi.
• Try switching between 2.4 GHz and 5 GHz Wi-Fi frequency bands and check if there is any difference.
• There can be a lot of interference from other nearby networks, so changing your wireless channel can limit that and make your wireless connection more stable.
• Make sure your connection is stable. Networks get overloaded and may experience issues sometimes causing intermittent connection regardless of what the indicator shows. It's especially noticeable when you're playing on-the-go.
• Try connecting to another network if possible.
• Using Bluetooth headphones may interfere with your connection if they operate on the same frequency band as your Wi-Fi router (e.g., 2.4 GHz).

If none of these solutions helped, please create a request from this section and provide us with details about this issue.