If you have connection issues with the game, you can diagnose your internet connection with the specialized 'WinMTR' software.

To download it, you can use the following link: https://winmtr.en.uptodown.com/windows

Once downloaded, unpack it in any directory and run 'WinMTR.exe' (located in one of the folders, depending on the OS you have).
In the program, paste the following address into the "Host" field:

For Amsterdam region:

ams.ping.clt.mygames.zone

For Hong Kong region:

hongkong.ping.clt.mygames.zone

For São Paulo region:

saopaulo.ping.clt.mygames.zone

You can check your region in the game Launcher on 'Warface: Clutch' tab.

Press 'Start', and leave the software running.

Launch and play the game after you start the logging. In the game, play for some time after you begin experiencing these issues you usually encounter, then close the game, press "Stop" logging, then "Copy to Clipboard".
Create a text file, open it using Notepad, and paste the copied results. You can attach that text file to your inquiry to our Support Service or the Support Service of your ISP.