If issues arise when installing a game you’ve downloaded through the MY.GAMES Launcher or installing updates (patches) for such a game, create a help request about the problem including a detailed description of the situation.

You must include the name of the game, as well as which antivirus software and firewall are installed on your computer, and what errors occur during the installation process.

If necessary, attach a screenshot.

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Please note: The MY.GAMES Launcher must be open and running when you create and send queries.