You can download the MY.GAMES Launcher by direct link. ...

Go to Application Settings (the button with the gear icon in the upper right corner of the MY.GAMES Launcher). Then open the Games and Distributions tab. In the File for downloading game distributions field, you’ll see the folder where game install files are saved by default. This value can be changed. Game distributions are located in the packages catalog in the indicated folder. ...

You can limit download speed in the Application Settings window (the button with the gear icon in the upper right corner of the MY.GAMES Launcher). In the menu on the left, select Downloads, then Limit download speed, and then enter the upper limit you want to set in kilobytes per second. ...

If you pressed Play in the MY.GAMES Launcher, signed in, and the game started up (for example, text appeared reading “Launching game”), but then an error occurred, the issue is not related to the MY.GAMES Launcher. If at least one of the following occurs: problems with the game client’s functionality limited access to a gaming project (ban or character lock) bugs within the game or with your character’s in-game inventory You should contact the game’s support service, which you can find by clicking on it on this page. ...

You can sign in to the MY.GAMES Launcher using any email address and a number of social media websites.  Press on the avatar in the upper right. Then go to the Registration tab and select the most convenient way to sign in. ...

Signing in to an account is necessary to play games. Furthermore, signing in allows you to simplify the process of making a game account. After you have logged in the first time, you will need to enter a minimal amount of information to sign up for each new game. You’ll also be able to share your screenshots and videos, play browser and mini-games in the MY.GAMES Launcher, use the chat feature, and see what games your friends are playing. ...

Please keep in mind that correspondence regarding the deletion of personal data can only be held in English. Deletion of your personal data will be followed by deletion of the related information, including received in-game achievements, progression, and items. This also affects items and privileges purchased for real value. The restoration will be impossible. By requesting to delete your personal data, you state that you understand this fact and approve the deletion of this related information. In order to realize your right, due to our privacy policy, we need to identify yourself as an original account owner. For this purpose, we will be requesting additional personal data, including photos and copies of your documents that you will need to provide us with. These measures are obligatory to avoid mistakes or fraud and minimize possible damage for the original account owner. When you're creating a ticket, please indicate the account (Facebook ID, Steam ID, etc) and the nam...

If several people use the MY.GAMES Launcher on your device, and you don’t want anyone else to log in and play as your character, just log out of the MY.GAMES Launcher. To do that, left-click on the avatar (in the upper right corner) and select Log Out from the drop-down menu. ...

Unfortunately, Microsoft stopped support for Windows XP and Windows Vista several years ago. Every year, it gets harder and harder to support the MY.GAMES Launcher for these operating systems. For that reason, we were forced to end our support for the XP and Vista operating systems as well. Unfortunately, we cannot simply freeze the current version of the game and MY.GAMES Launcher. All these programs require close cooperation with service, and freezing them would require the servers to stop updating as well. That would be inconvenient and could cause numerous other problems. All the widely distributed browsers stopped supporting WinXP a long time ago. All the other gaming platforms are now following suit. We ask that you update your operating system to Windows 10. You can also use any of the other operating systems still supported by Microsoft: Windows 7, 8, or 8.1. ...

This can be your initial download of the game’s distribution or updates! Temporarily pause any downloads going on in your download managers (uTorrent, Download Master, etc.) or, if possible, reduce their download speeds. We do not recommend you download distributions onto external drives or into system folders (like Program Files, Desktop, etc.). If you have antivirus software installs (or a firewall) temporarily disable it or try to configure it not to interfere with MY.GAMES Launcher’s processes. Then restart the MY.GAMES Launcher. If these recommendations did not help, contact our experts by following the link below. Provide them with a detailed description of the problem, making sure to include the version of your operating system, which antivirus software you are running and what firewall you have installed. If necessary, attach a screenshot. ______________________________________________________________________________________________________________...

If issues arise when installing a game you’ve downloaded through the MY.GAMES Launcher or installing updates (patches) for such a game, create a help request about the problem, including a detailed description of the situation. You must include the name of the game, as well as which antivirus software and firewall are installed on your computer, and what errors occur during the installation process. If necessary, attach a screenshot. ________________________________________________________________________________________________________________________________________________ Please note: The MY.GAMES Launcher must be open and running when you create and send queries. ...

If you have a problem launching the MY.GAMES Launcher, report your issue to support and include the following in your message: a detailed description of what you are doing and what happens when you do it what version of Windows you are running what antivirus software and firewall(s) are installed/running on your computer. Attach the following to your report: screenshots, illustrating the problem (or links to the screenshots if they are uploaded to a file sharing site). use the key combination Win+R (where Win is the key with the Windows logo), and then enter \my.games\MY.GAMES Launcher\ into the search bar and press Enter. Find the MGL.ini and main.log files in the folder that opens, and then send them with the error report. ...

If some buttons, links, or other menu elements in the MY.GAMES Launcher interface do not work, create a request to the support team with a detailed explanation of the situation. If necessary, attach a screenshot. ________________________________________________________________________________________________________________________________________________ Please note: To create and send a request to support, the MY.GAMES Launcher must be running. ...

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