We’re sorry to hear you’re experiencing problems while trying to make a payment. To help our Customer Support team investigate the possible cause of the issue, please provide the following information (only include what is applicable to your issue):

• The nickname/email address belonging to your account
• Payment method (e.g. PaySafeCard, PayPal)
• Date and time of the payment (as close or accurate as possible)
• Transaction ID (PaySafeCard, PayPal, online bank transfer)
• Payment email address (PayPal)
• Invoice number or receipt number (PayPal)
• Name and surname of the card holder
• The total payment amount

If you see errors while using any of our payment methods, please provide us with a screenshot that displays the web address and the error message itself.