To help resolve any difficulties you’ve experienced while making a purchase via PayPal, please contact our Customer Support team with the following information:

• The MY.GAMES account associated with the payment
• The date and time that the problem occurred
• The amount of the purchase, and/or the name of the package
• Any codes or any error messages received
• Did you receive any items or goods when the transaction was declined and automatically refunded?
• Was your account suspended after the payment was declined and automatically refunded?

When you contact our Customer Support team, please provide as much information as possible about the problem. This will allow our team to promptly assist you.