While using a browser such as Chrome or Firefox, they can save information from websites that sometimes causes issues with loading the page.

Below, you will find information on how to clear your browser's cache and cookies, which will help rectify this issue:

Instructions for Google Chrome:

1. Open Google Chrome on your PC.
2. At the top right of the browser, click “More” (this may also be displayed as three vertical dots).
3. Click “More tools” and “Clear browsing data”.
4. At the top, choose a time range. To delete everything, select “All time”.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click “Clear data”.

Instructions for other internet browsers:

1. If you use Internet Explorer, Firefox, or another browser, please refer to their respective support websites for instructions.