Contact the customer support from the current section only if the following conditions apply to your account:

• upon opening the PvP menu you receive a message that PvP mode is prohibited for violating the game rules,
• upon opening the Clan Wars menu you receive a message that participation Clan Wars is prohibited for violating the game rules.

If you have a different issue, choose one of the other available articles.

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Important! All tickets though this section are processed automatically. If you have a first ban, the possibility of removing it will be reviewed 30 days after the ticket had been created.
If you have a second ban, it is permanent and will not be lifted.

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If you have already created an inquiry on this matter 30 days ago or more, please return to that ticket and continue the conversation there.