I was double-charged (Windows)

Please submit a ticket using the link below. Provide your game ID, a screenshot with payment details and the following information, depending on your payment method:

Credit/Debit Card
— First 6 and last 4 digits;
— Accurate date and time of purchase.

— Transaction ID;
— PayPal payment email address.

— Transaction ID. To find it, please follow these steps:
- Click on the link: https://www.paysafecard.com/en/
- Scroll down and paste the 16-digit code you used into the field below "Check balance".
- Open payment details to see transaction IDs starting with "pay___ ". Copy all identifiers and send us both screenshots of payments and their text IDs with "pay___".

Sofort/Klarna/Trustly (Adyen)
— Transaction ID;
— Merchant Reference;
— Sort Code;
— Account number and sort code.

— Transaction ID;
— Accurate date and time of purchase.

Please note
If you have encountered a problem with a payment that you've been trying or planning to make directly in the game in its mobile version, please contact our customer support through the game (Settings → Support).

We'll be pleased to help you out!

Still have questions?