Please submit a ticket using the link below. Provide your game ID, a screenshot with payment details and the following information, depending on your payment method:

Credit/Debit Card
— First 6 and last 4 digits;
— Accurate date and time of purchase.

Sofort/Klarna/Trustly
— Transaction ID;
— Merchant Reference;
— Sort Code;
— Account number and sort code.

BoaCompra/PagSeguro
— Transaction ID;
— Accurate date and time of purchase.

Xsolla
Purchase confirmation letter that has been sent to you by Xsolla payment system.

MY.GAMES Market
Screenshots of your purchase history on the Market website showcasing the order IDs in question. If one or all your purchases haven't been assigned with an order ID, submit receipts of the payments in question and details of payment operations depending on the method from the list above.

Please note
If you have encountered a problem with a payment that you've been trying or planning to make directly in the game in its mobile version, please contact our customer support through the game (Settings → Support).

We'll be pleased to help you out!