Please contact us and specify what issue you are facing with your purchase and what prompted you to apply for a refund. Attach a screenshot of your payment for your inquiry to be addressed quickly.
We will consider your complaint to see if we can or can't help out with your refund request.

Please note
If you have encountered a problem with a payment that you've been trying or planning to make directly in the game in its mobile version, please contact our customer support through the game (Settings → Support).