First, please contact the support team of the Play Store where you made the payment. If they were unable to help you, you can contact us.

We always try to accommodate players when it comes to refunds for successfully completed in-game purchases. However, unfortunately, refunds are not possible in every case.

To have us review the possibility of canceling a payment, please submit a request to our support team and specify which payment you would like to cancel.

To help us process your request faster, please attach the receipt for the relevant payment from the Play Store, which was sent to your email, and also indicate the reason for the refund.

Please note: If you made a purchase through the MY.GAMES Market, please fill out the corresponding form.