By default, your game progress is saved only on your device. To make sure you can continue playing with all your achievements after reinstalling the app or switching to another device, please save your progress through Facebook or Apple in the game settings beforehand.

If you’re unable to restore your progress yourself, please contact us at support.dc@my.games and include:

• your new Game ID — you can copy it from the game settings;
• the name of the hotel you had reached;
• the approximate amount of resources you had, if you remember — for example, gems, boosters, and other rewards.

This information will help us locate your previous progress and check whether it can be restored.