Unfortunately, such problems may occur due to the lack of the available device's system resources.
We understand that these problems may prevent players from getting a positive gaming experience and are doing our best to optimize the game and improve its overall performance.

You can try the following solutions, which may help to avoid most of the technical issues:
1. Free up device memory by closing all applications running in the background.
2. Reboot your device and try starting the game again.

Additional troubleshooting steps can be found in the following instructions:
- for Android devices
- for iOS devices