We need to get as much information about the situation as possible. For this purpose, please provide us with detailed answers to the following questions:

1. Is the ad button even there in its usual place?
2. Does the full-screen ad watching mode appear when you press the ad button? If not, do you see any message when you press it?
3. Does the video start playing? Does the timer appear?
4. Do you manage to successfully watch the video to the end, until the close button appears (a cross in the upper corner of the screen)?
5. Can you close the video after completing the video by pressing the close button and return to the game? Does any message appear on the screen after returning to the game?
6. What happens to the ad button after returning to the game? Does it disappear, does it change its color to gray or not?
7. If you press the ad button right after watching an ad, what do you see? Does any message show up?

Important! If possible, illustrate the answer to each question with a screenshot. For even greater clarity, you can record a video, upload it to a third-party cloud/file-sharing service and send us a link to it. This will greatly help us in analyzing the problem. Thanks in advance!