Please submit a ticket to the technical support team from the link below. Describe the situation as accurately as possible.

In order to investigate the issue we need additional information (please only submit if applicable):
- In-game nickname or ID;
- Payment method [e. g. Paysafecard, PayPal];
- Date and time of the payment (as accurate as possible);
- Transaction ID (Paysafecard, PayPal, online bank transfer);
- Merchant Reference (Adyen)
- Sort Code (sofort)
- Payment email address (PayPal);
- Invoice number or receipt number (PayPal);
- Account number and sort code (direct debit and bank transfer);
- Credit Card number (first 6 and last 4 digits/credit card payment);
- Amount of the payment;
- Attach a screenshot of the receipt of the payment in question.

If you get an error message when using one of our payment methods, please 
take a screenshot that clearly shows the web address as well as the 
error message itself.

Please note: the more information we have, the sooner we can help you.