Sometimes a situation can arise when a player spends money on a purchase, but resources aren't added to their account. This is extremely rare, but it is possible. In this case, please, wait a little while (it can take from a few minutes to a day).

If the resources still haven't been added after 24 hours, please submit a ticket to the technical support team from the link below.

In order to investigate the issue we need additional information (please only submit if applicable):
- In-game nickname or ID;
- Payment method [e. g. Paysafecard, PayPal];
- Date and time of the payment (as accurate as possible);
- Transaction ID (Paysafecard, PayPal, online bank transfer);
- Merchant Reference (Adyen)
- Sort Code (sofort)
- Payment email address (PayPal);
- Invoice number or receipt number (PayPal);
- Account number and sort code (direct debit and bank transfer);
- Credit Card number (first 6 and last 4 digits/credit card payment);
- Amount of the payment;
- Attach a screenshot of the receipt of the payment in question.

If you get an error message when using one of our payment methods, please 
take a screenshot that clearly shows the web address as well as the 
error message itself.

Please note: the more information we have, the sooner we can help you.