First, we recommend checking the amount of in-game currency prior to the purchase to verify whether it has changed or remained the same after the payment has been processed.

If you’ve purchased in-game currency and it was not transferred to you, please, reload the game by refreshing the application page. Note: payment processing can take up to 15 minutes.

If the currency still has not been transferred to your account, please file a request to our support team using the “Send a message” feature. Send us a request, making sure you submit the following data:

• Payment Date and Time;
• Payment Method;
• Total Payment.

Please save your receipt slips until the currency is transferred to your in-game account!