Permanent suspension of a game account can be applied as a penalty for a player’s violation of the provisions of the Terms of Use, as well as in a number of other cases. If your game account has been blocked and you believe that this happened by mistake, you can contact support team for more clarification.

To speed up the processing of your request, we recommend creating a ticket from the game itself (Support - Create ticket - Account - My game account has been banned) .
If creating a request from the game is impossible for you for any reason, you can create a request by clicking on the "Create a request" link below.