If you have not found your problem in the list, please click on the button below to contact game support. Describe the situation as accurately as possible, and also attach a screenshot with the details of the payment you are experiencing issues with.

Android - Provide us the Transaction ID from the mail that was sent to you by Google with the payment (the Transaction ID should have a GPA.****-****-****-***** format). You can find your Transaction ID in the Google Payments Center, clicking on the specific payment.

iOS - Send the screenshot of the Transaction from the email that was sent to you by AppStore with the payment. You can also find the information about your purchases in your iTunes account: iTunes Store → View Account → Purchase History → See All.