If you could not find a solution in the MY.GAMES knowledge centre, you are welcome to contact our technical support team with the link below.
Please provide as many details as possible for a swift resolution:

• Screenshots are particularly useful.
• Logs from the game will help us troubleshoot the issue. You can find them under the subfolder Personal\Logs of your installation. By default: C:\MyGames\skyforge_mygames\Personal\Logs
• Make sure to write down the error code if you receive one.