Please keep in mind that correspondence regarding the deletion of personal data can only be held in English.

Deletion of your personal data will be followed by deletion of the related information, including received in-game achievements, progression, and items. This also affects items and privileges purchased for real value. The restoration will be impossible. By requesting to delete your personal data, you state that you understand this fact and approve the deletion of this related information.

In order to realize your right, due to our privacy policy, we need to identify yourself as an original account owner. For this purpose, we will be requesting additional personal data, including photos and copies of your documents that you will need to provide us with. These measures are obligatory to avoid mistakes or fraud and minimize possible damage for the original account owner.

When you're creating a ticket, please indicate the account (Facebook ID, Steam ID, etc) and the name of the character which you're planning to delete.

Pay attention to the fact that the deletion ticket can be considered only when created from the account which you want to delete.