I have encountered a technical issue in a battle

Contact us and provide as many details as possible:

  • Give a step-by-step description of what was happening on your screen before the problem, the moment it happened and after the problem.
  • Specify, were there any error messages. If so, describe their contents (e.g. "Connection unstable", "Technical defeat" and so on). If you manage to take screenshots of the errors, submit them.
  • Specify, how often does the issue happen (once/constantly).
  • Specify whether you have seen a battle results' window. If so, describe, what happened right before that. If not, describe, how you managed to leave the battle.

We kindly ask you to provide as many details as you can. They will help us to analyse the issue more efficiently.

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