Please submit a ticket using the link below. Provide your game ID, a screenshot with payment details and the following information, depending on your payment method:

Credit/Debit Card
— First 6 and last 4 digits;
— Accurate date and time of purchase.

PayPal
— Transaction ID;
— PayPal payment email address.

Paysafecard
— Transaction ID. To find it, please follow these steps:
- Click on the link: https://www.paysafecard.com/en/
- Scroll down and paste the 16-digit code you used into the field below "Check balance".
- Open payment details to see transaction IDs starting with "pay___ ". Copy all identifiers and send us both screenshots of payments and their text IDs with "pay___".

Sofort/Klarna/Trustly (Adyen)
— Transaction ID;
— Merchant Reference;
— Sort Code;
— Account number and sort code.

BoaCompra/PagSeguro
— Transaction ID;
— Accurate date and time of purchase.

Market purchase
Screenshots of your purchase history on the Market website showcasing the order IDs in question. If one or all your purchases haven't been assigned with an order ID, submit receipts of the payments in question and details of payment operations depending on the method from the list above.

We'll be pleased to help you out!