Please keep in mind that correspondence regarding the provision of personal data can only be held in English

Your support request will lead to the provision of all your personal data that we store.
In order to realize your right, due to our privacy policy, we need to identify yourself as an original account owner. For this purpose, we will be requesting additional personal data, including photos and copies of your documents that you will need to provide us with. These measures are obligatory to avoid mistakes or fraud and minimize possible damage for the original account owner.
When you're creating a ticket, please indicate the account (Facebook ID, Steam ID, etc) and the name of the character whose data you intend to receive. Pay attention to the fact that the support ticket can be considered only when created from the account whose data you want to receive.