I have a game purchase issue
Didn't receive the game after purchase? Try the steps below to resolve the issue
- Confirm that you’re logged into the correct account;
- Log out and back into the account;
- Verify the proper funds are available on your account.
- Check your bank statement for pending charges;
- Allow up to 24-48 hours for pending charges to clear and for the delivery process to finalize.
If charges are still pending, it’s possible the transaction has not yet processed and requires more time to finalize the transaction.
If 24–48 hours have passed and you still have not received the game, please contact the support service of the platform where you made the purchase.: