How to create diagnostic files manually (PC)

To address some issues, we may need specific files from your device.

Please follow the recommendation below to gather the necessary information:

DxDiag

  1. Click on "Start" ⇒ "Run" (or press Win+R).
  2. Type the following in the opened window: dxdiag.
  3. Click "OK" or press Enter on your keyboard.
  4. In the "DirectX Diagnostic Tool" window select "Save All Information" and save the file.

Msinfo32

  1. Click on "Start" ⇒ "Run" (or press Win+R).
  2. Type the following (without quotes) in the opened window: "Msinfo32" and click "OK" or press Enter on your keyboard.
  3. A window opens, go to "File" ⇒ "Save" from the menu.