PAYMENTS VIA MY.GAMES PLATFORM

A refund may be offered for a purchase that has not been used (even partially), provided the payment method allows it and the request is submitted within 14 days of the transaction, unless otherwise required by applicable law.

If your payment meets these conditions, you can request a refund by creating a support ticket using the button below. Your request will be reviewed for eligibility, and you will be notified of the decision. To speed up the process, please include the payment receipts in your request.

PAYMENTS VIA OTHER PLATFORMS

Please note that refunds for purchases made on other platforms (Steam, Epic Games) cannot be initiated by the developer. Only the platform can issue refunds in accordance with its own policies.

Refunds for purchases made on console versions of the game (Xbox, Nintendo, PlayStation) are also handled exclusively by the respective platform under their refund policies.

We are unable to assist with refunds on other platforms. If your refund request is denied, we cannot influence or change that decision. All payment-related issues must be resolved directly with the relevant platform.

For detailed information regarding your personal situation, please contact the relevant customer support service:
Steam Support: https://help.steampowered.com
Epic Games Store Support: https://www.epicgames.com/help
Xbox Support: https://support.xbox.com/contact-us
PlayStation Support: https://www.playstation.com/support/

A few words from the support team following the shutdown of beloved HAWKED :
We want to thank you for all the time you spent with us in HAWKED. We hope it brought you fun, positive experiences, and many friendships with people who share your love of gaming, just as it did for us.
As a support team, we were always happy to help you resolve issues, receive your valuable feedback, and contribute to development and bug fixing. But you supported us just as much, as your dedication and passion for the game gave our work purpose.
We are truly grateful for the time we shared, and we wish you all the very best!