I haven't received my in-app purchase
In-App-Purchase through an Application Store (Google Play, App Store)
If there is an issue with a purchase you have made or are planning to make in the game, please launch the game on your device and contact us through the following method: Settings → Support.
For some reason, you can't contact us from the game on your mobile device? You are welcome to create a support ticket in the Billing issue not listed section. Don't forget to describe your payment issue and send a screenshot of the error that prevents you from contacting us through the game support button.
MY.GAMES Market
You are welcome to reach out to us through the MY.GAMES Market support section.