I have a billing related question

For assistance with payment related questions, please provide your Xbox Gamertag along with the e-mail address for the following topics:
  •     Game Account Questions (Item Restoration, Disputes, Item Not Delivered, etc.).
  •     Account Questions (Password Recovery, Security Questions, etc.).
 
 
All other matters associated with your Xbox account must go through the Microsoft Xbox Customer Support team:
  • Armored Warfare / Xbox Account linking process.
  • Xbox Membership questions/concerns.
  • Xbox Account (Sign-up, Avatar, Xbox Profile, Appeals, etc.).
  • Requesting a refund
While we wish we can provide you with a refund, unfortunately, we cannot because the payment was cleared through the Microsoft Store and can only be processed by Microsoft. However, in the event that the payment was cleared by MY.GAMES , only then, could we influence the situation.

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