Why my Account has been Muted/Suspended

MY.GAMES does not tolerate any offensive or inappropriate behavior that transpire in our game. 
Accounts found guilty for violating the Code of Conduct will receive the appropriate sanction as follows:
  - Insulting any member of the community, employee, or groups of people in-game and externally,
  - The use of crude language, offensive, or pornographic in nature,
  - Referring inappropriately to human anatomy or bodily functions,
  - Promoting racial, ethnic, or national hatred,
  - Using a racial, ethnic, or national slur,
  - Alluding to symbols of racial, ethnic, or national hatred,
  - Malicious references to factions and events of major conflicts of the 20th and 21st centuries.
Recurring violations and Game Rules:
We will be forced to extend sanctions (such as account suspensions or mutes) should recurring violations continue. 
Can I dispute my sanction?
Sanctions will not be subject for removal upon request without a good reason. 
Should you disagree with the sanction or simply have any questions, please contact Customer Support.

Still have questions?