In case you have experienced issues making a purchase on Steam, please take a moment to check some common issues before contacting the Customer Support team. Please note, that if you identify issue correctly, it will be easier for us to help you with your problem.

Purchase made on wrong account / Purchase was not received

We kindly inform you that purchases on Steam ARE NOT APPLIED to existing Allods MY.GAMES accounts. Thus, it is impossible to transfer purchases from Steam account to existing MY.GAMES account

It is important to note that accounts registered using Steam are treated as different accounts, even if they are linked to the same e-mail address.

In this case, we recommend you to contact Steam support and request a refund, as we are unable to operate on purchases made on Steam.

For more information regarding Steam refund policy, please click on the following web link below http://store.steampowered.com/steam_refunds?l=english

Detailed guide on how to request a refund you may find here
https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966