Connection & latency assistance

If you’ve experienced any problems with connection, please take a moment to review the helpful information below: 
Disable Antivirus & Security Software:
Antivirus software and Windows Firewall will play a critical role in your computer’s security. Often, these applications may prevent MY.GAMES games from a successfully downloading or installing. To help identify and solve this issue, try disabling or temporarily uninstalling your security software then reboot the client. If you require assistance with this process, please contact our Technical Specialists and we'll be happy to help.
Disable third-party applications:
To ensure a smooth download process, please make sure to disable all third-party programs (such as Torrents, Browser, etc.) or additional applications not associated with the MGLauncher. 
Router Reboot:
By rebooting your router, this will often fix issues that involve memory leaks and hung processes. It’s recommended to initiate a regular reboot to ensure smooth connectivity while playing. Simply unplug the power connector from the back of the router and plug it back in. Then allow at least 30 seconds to pass for the router to finish rebooting.

Still have questions?