Registration and account recovery.

In the section "Account Registration and Recovery" we will answer many questions: creating / changing an account, game profile and team, how to invite to a team and what to do with invitations.

Let's start in order.

Account registration

If you have a Mail.ru account, a profile on the social networks VKontakte and Odnoklassniki, Facebook, Twitch, Twitter, mail on Google, click the Login button in the upper right corner.

To enter, select the system through which you want to log in, or click the "Register" button and fill in the required fields.

Account security

General principles of protection against hacked accounts

  • Use the strongest password possible;
  • Use two-factor authentication;
  • Change passwords as often as possible;
  • Passwords should always be unique for different services and not repeated over time;
  • Do not use your personal data (full name, date of birth) or login as a password;
  • Don't neglect the security question function. You will need an answer to it if you lose access, if your account is still hacked;
  • Do not share account passwords to anyone;
  • Do not enter Internet services from other people's, especially public computers and devices;
  • Do not use public Wi-Fi hotspots, and if necessary, connect to them via VPN;
  • Install only licensed software on your computer that allows you to increase the safety of surfing the Internet: antivirus with up-to-date databases and a firewall.
Hacked e-mail account

If, along with the registration address, you have lost access to your account, you can create a temporary account to write a request.

When using a temporary account, please include the following information:
- Account registration date;
- The date and time the problem was discovered and the last visit to the account;
- Screenshot or copy of the account creation letter;
- If you replenished your account, please list the payment methods, phone numbers from which the replenishment took place. If you have not replenished - indicate it.
- List the names of the companies (Internet providers) whose services you used to provide Internet access from the moment you registered your game account;
- List the names of the settlements from which you accessed your account;
- Are you the original and sole owner of the specified account;
- Please attach screenshots showing your fighter at different stages of development.

To restore access to your mailbox, use the following links:

Mail.ru:
http://e.mail.ru/cgi-bin/passremind
 

After restoring access to the registration mailbox, please submit a request from this account to unblock the account, indicating that access has been restored to you.
Please note that difficulties in the process of restoring access to mail are not a reason to change the registration mail.
If the account's registration mail is on a non-existent domain, then the mailbox can be changed.
We draw your attention to the fact that the user is obliged to independently take appropriate measures to ensure the security of his accounts in the Game and to prevent unauthorized use of these accounts by third parties.
If an account is hacked more than 14 days ago, a full investigation of the circumstances is not guaranteed.

Hacked social network

If, along with the registration address, you have lost access to your account, you can create a temporary account to write a request.

When using a temporary account, please include the following information:
- Account registration date;
- The date and time the problem was discovered and the last visit to the account;
- If you replenished your account, please list the payment methods, phone numbers from which the replenishment took place. If you have not replenished - indicate it.
- List the names of the companies (Internet providers) whose services you used to provide Internet access from the moment you registered your game account;
- List the names of the settlements from which you accessed your account;
- Are you the original and sole owner of the specified account;
- Please attach screenshots showing your character at different stages of development.

To restore access to the page on the social network, use the links:

VKontacte
vk.com/restore

Одноклассники:
ok.ru/recovery/password

After restoring access to your page on the social network, please submit a request from this account to unblock the account, indicating that access has been restored to you.
We draw your attention to the fact that the user is obliged to independently take appropriate measures to ensure the security of his accounts in the Game and prevent unauthorized use of these accounts by third parties.

No access to the linked phone

If you have lost your SIM card, first of all block your phone number to avoid fraudulent activities. If you know the login and password for your personal account, you can do it yourself.

If you do not remember the login and password from your personal account, contact the employee of your operator on the hotline. To block the number, you must give the name and passport details of the owner.

To restore a SIM card, the owner of a contract with a passport must contact one of the service offices of your operator.


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