I Have a Problem With My Character Nickname

We are investigating an issue that is forcing users with deleted texts in their character nickname to select a new nickname upon visiting the character login screen.

While our team is working on a fix, we urge anyone who experiences this problem to:

  1. Select a new/random nickname for use,
  2. Send a ticket to our Support team,
  3. Let us know your new character name & server location,
  4. Then, our team will manually apply a new nickname scroll to your account.

Please report any questions or concerns directly to our team and we’ll promptly assist you. 


Still have questions?