I Have a Problem With My Character Nickname
We are investigating an issue that is forcing users with deleted texts in their character nickname to select a new nickname upon visiting the character login screen.
While our team is working on a fix, we urge anyone who experiences this problem to:
- Select a new/random nickname for use,
- Send a ticket to our Support team,
- Let us know your new character name & server location,
- Then, our team will manually apply a new nickname scroll to your account.
Please report any questions or concerns directly to our team and we’ll promptly assist you.
Still have questions? Contact our experts