How to submit a bug

To help our Specialists investigate the problem or bug is by having a copy of your computer’s DirectX Diagnostics report. This information is key and will provide our team with valuable insight into your machine and help us locate a solution to the issue. 
 
Please refer below for step by step instructions on how to obtain a copy of your DxDiag: 
 
  1. Press the “Windows Key” and “R” Key at the same time for a pop-up to appear
  2. Type the following "Dxdiag" (without quotes) then press enter.
  3.  The DirectX Diagnostic Tool will open and start to gather information from your machine. 
  4. When it's done, click "Save all information":
Game Client Folder:
The next important piece of information is the (Game.log) which can be found within the Armored Warfare game client folder: 
 
   - I.) Open the MY.GAMES Launcher
   - II.) Locate the Armored Warfare Game tab
   - III.) Click on the Green arrow button next to “Play” for a drop-down menu
   - IV.) Click “Open Game Client Folder” to see the location of the necessary files.
 
Error & Game Logs:
 
Note if the game didn’t crash or populate a crash report window: this means the Error.log will not be available.
 
If the game did crash: you can locate both the following (Error.log and Game.log) within the Armored Warfare directory and attach these files within your Support Ticket:

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