How can I regain access to my account?

If you're unable to remember your account email address or the mobile phone number that's linked to your account. Please create a new account and contact our team with the following information:

  - Your first and last name,
  - Your My.com name,
  - Your forum nickname,
  - Your date of birth,
  - The account creation date,
  - E-mail addresses that might've been used for previous registrations,
  - Payment dates and methods that you used to refill your account,
  - A list of all the locations and internet providers that were used to log into the account,

If you're uncertain about any of the details that is being asked of you, please let our team know and we'll be happy to assist you to the best of our capabilities.


Still have questions?